A: You can find your order status by going to order status page here or logging into your Idyllwind account.
A: Once you submit an order on the website it immediately goes into processing and, in general, there is only a small window in which it can be cancelled. This depends on whether the item ships directly from Idyllwind, as well as other factors. To see if your order can be cancelled, call our customer service department immediately at 1-888-226-9838. If we cannot cancel your order you can return it to us for a refund (except shipping charges). See the help page on Returns for more information.
A: We carry a broad range of sizes and brands as part of our commitment to give our customers the selection, style and fit they are looking for. We cannot guarantee a certain style or size will fit, but here is a general advice that should help you find the proper fit.
- Whenever possible get your foot measured. Most boots and shoe stores use a foot-measuring device called a Brannock, which offers the most accurate foot measurements.
- If it is your first pair of western boots, usually start with 1/2 a size down from your normal shoe size.
- If you are between sizes, order a 1/2 size up.
A: We currently do not accept Checks and COD. Money orders need to be sent in with a money order agreement that needs to be requested via email. Please note orders placed with a money order will be refunded through a check.