Free Shipping On Orders Over $75.
My Account Cart

FAQs

Q: Where is my order?

Q: Has my order shipped?

Q: How do I cancel my order?

Q: What size should I order?

Q: How do I clean my boots?

Q: Do you ship Internationally?

Q: Do you accept Checks/Money Order/COD?

Q: Why don't you pay for return shipping?


Q: Where is my order?

A: You can find your order status by going to order status page here or logging into your Idyllwind account.

Q: Has my order shipped?

A: You can see if your order shipped by logging into your account here or going to the order status page here.

 

Q: How do I cancel my order?

A: Once you submit an order on the website it immediately goes into processing and, in general, there is only a small window in which it can be cancelled. This depends on whether the item ships directly from Idyllwind, as well as other factors. To see if your order can be cancelled, call our customer service department immediately at 1-888-226-9838. If we cannot cancel your order you can return it to us for a refund (except shipping charges). See the help page on Returns for more information.

Q: What size should I order?

A: We carry a broad range of sizes and brands as part of our commitment to give our customers the selection, style and fit they are looking for. We cannot guarantee a certain style or size will fit, but here is a general advice that should help you find the proper fit.

  • Whenever possible get your foot measured. Most boots and shoe stores use a foot-measuring device called a Brannock, which offers the most accurate foot measurements.
  • If it is your first pair of western boots, usually start with 1/2 a size down from your normal shoe size.
  • If you are between sizes, order a 1/2 size up.

Q: Do you ship Internationally?

A: No! We do not ship orders internationally at this time.

Q: Do you accept Checks/Money Order/COD?

A: We currently do not accept Checks and COD. Money orders need to be sent in with a money order agreement that needs to be requested via email. Please note orders placed with a money order will be refunded through a check.

Q: Why don't you pay for return shipping?

A: Unfortunately there are no refunds for shipping, we do not, however, apply any restocking fees for your return.

X